Returns Policy

Returns Policy

Returns Policy

If you are not completely satisfied with your purchase, please contact us by telephone on  01775 680490 or by email shop@birchgrovegc.co.uk  within 7 days of receipt of your goods and we will discuss the return of the item.

Your goods must be returned to us within 14 days of receipt. Failure to contact us within 7 days of receipt of your goods before returning your items could result in no refund being issued.

Returned items should be unused and must be returned in the original packaging with any enclosed documentation. We will then issue a full refund on receipt. Alternatively, if preferred, we will exchange the item.

Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility.