Rewards Card Terms & Conditions

Loyalty Card Terms & Conditions

General Loyalty Card scheme conditions
The Birch Grove Garden Centre Ltd Reward/Loyalty Card scheme is operated by Birch Grove Garden Centre Ltd, Surfleet Road, Pinchbeck, Spalding Lincs PE11 3XY. Registered in England & Wales: Company no. 2066240.

GENERAL RESTRICTIONS
Birch Grove Garden Centre Ltd reserve the right to cancel, withdraw or alter the scheme, including these Terms and Conditions, or any individual Loyalty Card account, at any time.
* All Birch Grove Garden Centre Ltd Reward Cards belong to Birch Grove Garden Centre Ltd.
* The Birch Grove Garden Centre Ltd Loyalty Card scheme is only valid in Birch Grove Garden Centre Ltd
* We do not issue additional cards for the same account.
* If we identify that you hold two or more Birch Grove Garden Centre Ltd Loyalty Card accounts, we may merge them into one account at our discretion.
* The Birch Grove Garden Centre Ltd Loyalty Card scheme is for personal use only.
* Birch Grove Garden Centre Ltd can take any action it considers appropriate, including removing or suspending a Loyalty Card account and points  accrued, if we have reason to believe you are abusing the scheme.
* Use of additional offers and benefits associated with your Birch Grove Garden Centre Ltd Loyalty Card account are subject to availability.
* Birch Grove Garden Centre Ltd will remove Birch Grove Garden Centre Ltd Loyalty Card points from Loyalty Card accounts that haven't been used for two years or have been closed.

DATA PROTECTION
We will not share your details with any other company. We will analyse your purchase history to provide you with relevant and personalised offers, information and advice.

COLLECTING BIRCH GROVE GARDEN CENTRE LTD LOYALTY CARD POINTS
The standard number of points you will collect are 1 Birch Grove Garden Centre Ltd Loyalty Card points for every £1 you spend on qualifying purchases.
If you forget your Birch Grove Garden Centre Ltd Loyalty Card, please ask the cashier to validate your receipt. You will need to provide the validated receipt within 45 days of the transaction with your Birch Grove Garden Centre Ltd Loyalty Card to be able to collect your points.
During points events existing points promotions will not be multiplied.
Birch Grove Garden Centre Ltd reserves the right to withdraw points promotions/offers without notice.
Points can currently be collected and redeemed in the Garden Centre, Megapets Pet Centre and Bettertack Equestrian Department. They MAY NOT be used in any of the franchises (e.g. B's Coffee Shop).

SPENDING BIRCH GROVE GARDEN CENTRE LTD LOYALTY CARD POINTS
1 point is worth 1 penny to spend on products in store at Birch Grove Garden Centre Ltd We will not exchange Birch Grove Garden Centre Ltd Loyalty Card points for cash and the offer is non-transferable. Points can not be spent in any of the franchises on site.
You must have enough points to cover the cost of the item; you cannot make a part payment of points towards a product or service.
Birch Grove Garden Centre Ltd reserves the right to ask for identification such as driving licence or bus pass when redeeming points.
We reserve the right to substitute or remove products and services available for points collection and redemption in store without notice.
Spending points may be subject to availability in store.

PRODUCT RETURNS & REFUNDS
If you return a product for a refund, we will deduct the number of points collected from your Birch Grove Garden Centre Ltd Loyalty Card account.
If a product you buy with points is not to your satisfaction, please return it to Birch Grove Garden Centre Ltd If necessary we will credit your account with the right number of points. No cash refund will be given in these circumstances.